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Why can my clients only open this demo link one time to review the site? After they open it once and close it out, they cannot reopen the page. The website simply will not load again.
Hi Megan!
Thanks for reaching out and thanks for using BoldGrid Cloud WordPress! I checked the site you linked in the forum in a few different browsers and it looks like the issue must be resolved. I’m guessing this was a temporary issue or you managed to find a way to solve it on your end.
Either way, if you have any other questions or still need help with something related to this please let us know and we’ll look into it right away!
Thank you!
The client is still having the issue. They were able to view it once and it won’t load a second time on multiple computers. What could be causing this?
Thanks Megan,
It’s likely some sort of caching issue. Ask your client to clear their browser cache and try reloading the page. It might be even better to try accessing the site in an incognito browser or a completely different browser type. For example, if they’re using FireFox, try opening the site in a browser like Chrome.
Let’s us know if you still need help after trying this.
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Viewing 4 posts - 1 through 4 (of 4 total)
